Online: You can submit a support request on the Firstup website. Go to the "Help & Support" or "Contact Us" section and fill out the necessary details, including the specific replacement parts you need.
Email: You can also send an email to Firstup's customer support at [email protected]. Be sure to include your canopy model, the part numbers or descriptions of the replacement parts needed, and any other relevant information.
Phone: If you prefer to speak to a customer support representative over the phone, you can call Firstup's support line at 1-833-878-4333.
When contacting customer support, provide them with the following details:
1. Your canopy model and serial number (if available).
2. The exact replacement parts you need (part numbers or descriptions).
3. Your contact information, including your name, email address, and phone number.
4. A clear explanation of the issue you are experiencing and why the replacement parts are needed.
By reaching out to Firstup customer support, you will be able to obtain the replacement parts for your canopy and ensure its proper functionality.
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